Terms & Conditions

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StackSure Training & Safety Solutions

 

Last updated: 12/01/2026

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1. About Us

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StackSure (“we”, “us”, “our”) provides forklift truck training and assessment services to employers and individuals in the United Kingdom.

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2. Booking & Acceptance

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All training bookings are subject to these Terms & Conditions.

Proceeding with a booking, whether verbally, by email, or in writing, constitutes acceptance of these terms.

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3. Training Standards

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Training is delivered in accordance with:

 

• HSE Approved Code of Practice L117

• Industry best practice

• Manufacturer and site-specific requirements

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Certification is awarded only where safe and competent operation is demonstrated.

StackSure does not guarantee a pass.

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4. Client Responsibilities

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The Client (employer or commissioning organisation) must ensure:

 

• Suitable, well-maintained equipment is provided

• A safe and compliant training area is available

• Appropriate PPE is provided where required

• Delegates attend for the full course duration

• Adequate insurance cover is in place

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Failure to meet these requirements may result in training being postponed or cancelled without refund.

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5. Delegate Responsibilities

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Delegates must:

 

• Follow instructor instructions at all times

• Act safely and responsibly

• Have sufficient understanding of English for safety-critical training
  (alternative arrangements must be agreed in advance)

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StackSure reserves the right to remove any delegate where safety is compromised.

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6. Certification

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Upon successful completion, StackSure will issue a certificate of training.

 

• Certificates are normally issued to the Client (employer)

• Delegates may request a copy

• Replacement certificates may be subject to an administration fee

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Training records are retained in accordance with data protection and industry requirements.

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7. Fees & Payment

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• Fees are agreed prior to training

• Payment is required in full before training commences unless otherwise agreed in writing

• StackSure reserves the right to withhold training and/or certification where payment has not been received

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8. Cancellations & Postponement

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• Cancellations with less than 48 hours’ notice may be charged up to 100% of the agreed fee

• Training may be postponed due to unsafe conditions, equipment failure, or site non-compliance

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9. Liability

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StackSure holds appropriate public liability and professional indemnity insurance.

 

StackSure is not liable for:

 

• Site conditions outside its control

• Pre-existing equipment defects

• Actions taken contrary to instructor instruction

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Training does not remove the Client’s responsibility for ongoing supervision, risk assessment, and safe systems of work.

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10. Data Protection

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Personal data is processed in accordance with:

 

• UK GDPR

• Data Protection Act 2018

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Training records are retained for a minimum of 6 years.

Further details are provided in our Privacy Policy.

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11. Complaints

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Any complaints must be submitted in writing within 7 days of training completion.

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12. Governing Law

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These Terms & Conditions are governed by the laws of England and Wales.

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13. Availability

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These Terms & Conditions are available upon request or via the StackSure website.